Thank you to everyone who joined the IAFF HWT Employer Billing & Finance Training. A recording of the training is available on the TPA Transition page. We strongly encourage anyone responsible for managing billing to watch.
Employer Billing & Finance Training
The September 10, 2026, training was recorded and is available here (training begins after the 3:30 minute mark).
Topics include:
- How to navigate the Employer Portal
- How to review and download draft and final invoices
- How to record payments and view payment status
- Review key billing dates and deadline
Additional resources: MagnaCare Employer Portal – Finance Training FAQ and ACH Authorization Form for Employers
Employer Portal Access
Employer contacts who previously had access to the Vimly SIMON portal have been pre-registered for the new MagnaCare Employer Portal.
If you did not previously have access the Vimly SIMON portal or did not receive an invitation to the MyCreateHealth Employer Portal, please send an email to the Trust Office with your First Name, Last Name, email address and Employer Group name.
Employer Contact Sheet
Beginning September 1st, please use the contact information on the IAFF HWT Trust Contact Sheet for questions related to billing, eligibility, benefits and other Trust administration. Please use the following contacts for eligibility and billing support:
IAFF HWT Trust Office – MagnaCare Eligibility | MagnaCare Billing
Phone: (877) 624–6219
Hours: Monday-Friday, 9:00AM – 9:00PM ET (6:00AM – 6:00PM PT)
Premium Payment Reminder
Beginning September 1st, please use the Trust’s new premium payment instructions.
- Checks should be mailed to the new premium payment address.
- ACH and wire payments should be sent to the Trust’s new bank account.
- Please do not send payments to Vimly or the Trust’s former bank account after August 31st.
Updated banking instructions were provided separately to employer billing contacts. If you do not receive the secure email or need further assistance, please contact Trust Finance Office.
Premium Payments
Beginning September 1, 2026, please mail all premium payments to:
IAFF Health & Wellness Trust | PO Box 3852 | Seattle, WA 98134-3852
Auto-Payments
If you would like MagnaCare to automatically withdraw your monthly premium beginning with the September billing cycle, please complete the IAFF ACH Employer Authorization Form. Send your complete form back to the Trust Finance Office.
We appreciate your patience and partnership as we complete this transition. We will continue to send updates and additional resources as needed.
Stay Informed
The Transition Hub webpage will continue to be updated throughout implementation with important announcements, key dates, FAQs, and resources:
IAFFHealthTrust.org/TPAtransition
We understand that change often brings questions, and we’re committed to making this transition as smooth as possible. We’ll continue to keep you informed in the months ahead and will provide plenty of advance notice before any action is required. Thank you for your continued trust in the IAFF Health & Wellness Trust as we work to enhance the service and support we provide to our members.
