The IAFF Health & Wellness Trust (IAFF HWT) Board of Trustees is implementing an administrative transition that will align billing, eligibility, and claims administration under a single administrator.
Effective September 1, 2026, MagnaCare will become the Trust’s billing and eligibility administrator, replacing Vimly Benefit Solutions. MagnaCare has served as the Trust’s claims-paying third-party administrator (TPA) since January 1, 2022.
This transition is intended to improve operational efficiency, enhance data accuracy, and ensure service continuity, while minimizing disruption for members.
What is Changing
- Billing and eligibility administration will move to MagnaCare.
- Employer eligibility reporting and billing will move to a new administrative platform.
- Retiree and COBRA premium payments will transition to the new administrator.
What is Not Changing
- There are no changes to plan benefits, coverage levels, or eligibility rules.
- Claim administration will continue uninterrupted – you will not need a new Member ID Card and customer service phone numbers will remain unchanged.
- Members will continue to access care using existing provider networks.
- Active members should experience little to no disruption.
What to Expect
- Employers will receive technical guidance and training opportunities for the new Employer Portal.
- Retiree and COBRA participants will receive updated premium payment instructions.
- The FAQ on this page will be updated regularly as details are finalized.
Thank you for your continued trust and participation in the IAFF Health & Wellness Trust. The Board of Trustees is committed to a thoughtful, transparent transition that supports the long-term success of the Trust and the members it serves.
What You Need to Do Right Now
At this time, no action is required from employers, active members, or retirees.
The Trust will share additional information and instructions as needed prior to and following the September 1, 2026 transition. Please continue to use existing systems and processes unless you are notified otherwise.
To support clear and consistent communication through this transition, we’ve launched a Transition Hub webpage where you’ll find:
- The latest news and updates
- Frequently Asked Questions, updated in real time
We understand that change often brings questions, and we’re committed to making this transition as smooth as possible. We’ll continue to keep you informed in the months ahead and will provide plenty of advance notice before any action is required. Thank you for your continued trust in the IAFF Health & Wellness Trust as we work to enhance the service and support we provide to our members.
